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Patient FAQs

Center for Neuro Spine in Akron and Canton, OH

The following is a list of frequently asked questions (FAQs). To read the answer to each question, please click on the question.

Questions

How do I make an appointment?

Patients are welcome to schedule their own appointments by calling 330-665-4100 ext 201 or have their referring physician’s office call to do so. It is our goal to have our patients seen by one of neurosurgeons at one of our facilities as quickly as possible. Depending on the severity of your condition, we will try to see you within 3 business days.

Do I need a referral to see a provider at CNS?

You will only need a referral if your insurance carrier requires one. You can check with your insurance carrier or primary care physician.

Does CNS accept my insurance carrier?

CNS has contracts with most major insurance companies including:

  • Aetna
  • Anthem
  • The Health Plan
  • Medical Mutual
  • Medicare
  • Medicaid
  • SummaCare
  • Tricare
  • United Healthcare
  • Worker’s Compensation

CNS is also contracted with Summa Hospital’s PHO and Akron General’s PHO. If you do not see your insurance company listed, you may call our billing department for additional information or alternatively, you may call the customer service phone number found on your insurance card for more information. A copayment is expected the day of your office visit if your insurance requires it.

Where does CNS have locations?

Our main office is located at:
762 S. Cleveland-Massillon Road
Akron, OH 44333
Phone: 330-665-4100
Fax: 330-665-4190

Mercy Office
1330 Mercy Drive N.W., Suite 502
Canton, OH 44708
Phone: 330-458-4236
Fax:(330) 665-4190

How do I get to CNS?

Visit our location directory to learn more

What is required for my appointment?

You will need to bring your photo ID, copies of all test results, any MRI, CT or x-rays, and the new patient packet (if one was mailed to you). The radiologists written interpretation of your films is not a substitute for the actual studies. Also, you will need to bring a current list of medications, your referral (if required my insurance) and all insurance information.

Does CNS accept credit card payments?

Yes, patients may pay their co-pays and/or account balances using cash, checks, or credit. We accept Visa, Mastercard, or Discover. We do not accept American Express.

How do I contact CNS in regards to a medical problem?

If your concern is an emergency, please call 911 or go directly to the closest emergency room.
For non-emergencies, patients may call CNS between the hours of 8:00 am- 5:00pm Monday- Friday and speak with one of our registered nurses. They can be reached directly by dialing 330.665.4100, ext. 320. If you are experiencing an urgent problem outside of those hours, you may call our answering service by dialing our main number, 330.665.4100.

What if I have questions in preparation for my upcoming scheduled surgery?

Please see our Pre-Operative Instructions for more information.

What hospitals do your physicians perform surgeries at?

Cleveland Clinic-Akron General, Akron City Hospital, Mercy Medical Center, and Wooster Community Hospital

Are there special instructions that I need to know following my surgery?

You will be discharged from the hospital with specific instructions from your surgeon. If you have any additional questions or concerns, please do not hesitate to call the nurses line at 330.665.4100 ext. 320
Please see our Pre-operative and Post-operative page for common guidelines following surgery.  

PLEASE NOTE: these are NOT intended as a substitution for your specific discharge instructions from your surgeon.

Does CNS offer post-surgical rehabilitation services?

Yes, CNS is partnered with Cleveland Clinic-Akron General’s Physical Therapy facility conveniently located adjacent to our main Akron office location.

Will I need additional testing before surgery can be scheduled?

After you are evaluated by one of our physicians, they will advise you if additional tests are required.

What is your policy for narcotic prescription?

Narcotic prescriptions are ordered at the doctor’s discretion and will only be given after a procedure for up to 60 days. Requests for refills should be called in to the office between 8:30 am and 4:30 pm on business days. Please note in accordance with federal law, all narcotic prescriptions require a physical paper prescription and cannot be called in to your pharmacy. Therefore, these prescriptions must be picked up at one of our offices.

What is your policy for non-narcotic prescriptions?

Non-narcotic prescriptions are ordered at the doctor’s discretion. Requests for refills should be called in to the office between 8:30 am and 4:30 pm on business days. Many times these medications can be called in to your pharmacy.

How do I request a copy of my medical records or radiology scans from CNS?

Record requests must be made in writing. Patients may mail or fax their requests to our main office. A records request form can also be requested in person at any of our locations. Medical Records can be reached at 330.665.4100 ext. 226

If I file for disability or FMLA, will your office assist me with filling out the proper paperwork?

Yes, our office will assist you in filling out your disability or FMLA paperwork as recommended by the treating surgeon. (applicable fees apply)

Is it possible to see a neurosurgeon at CNS for a second opinion?

Yes, CNS Center for Neuro and Spine is happy to evaluate your condition and provide a second opinion. Please keep in mind this may require additional testing, at which time applicable co-pays and fees may apply.

Who can I call regarding a billing question?

You can contact our billing department directly at (330) 665-6740.